Hi BT community.
I hope you can help me as this is driving me mad!
I am having regular but intermittent disconnections of my internet connection, which now seems to be occuring on a pattern at around 0530 & 1530 every day. Usually when I'm on an important conference call now that I'm working from home!! This has only just started happening in the last week or so, unfortunately the logs I've saved only go back to the 14th Aug, but it's been occuring every day since then.
My hub is a BTHH6-T9NC and my firmware version:SG4B1000E020.
Wifi is completely disabled except for the forced BT Hotspot as I have a pair of draytek access points in the celing and I also use a pi-hole for DHCP so that is disabled.
I have contacted the support team who have deduced that they need to send an engineer out, but I'm not hopeful that they will be able to resolve. Searching this forum it seems the only resolution was a change of ISP which I would like to avoid as I do like BT TV.
This is an excerpt from the logs at the times when the disconnections occur;
05:27:51, 19 Aug.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has failed
05:27:51, 19 Aug.
ppp1:TR69 unable to send Inform message
05:27:51, 19 Aug.
ppp1:TR69 event found : 4 VALUE CHANGE
05:27:49, 19 Aug.
ppp1:TR69 sending Inform message
05:27:48, 19 Aug.
ppp1:TR69 creating new session with ACS
05:27:35, 19 Aug.
eth1:IGMP join received for group 239.255.16.61 on interface eth1
05:27:28, 19 Aug.
eth1:IGMP join received for group 239.255.16.61 on interface eth1
05:27:28, 19 Aug.
eth1:IGMP join received for group 224.0.1.187 on interface eth1
05:27:27, 19 Aug.
eth1:IGMP join received for group 239.0.0.250 on interface eth1
05:27:13, 19 Aug.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has failed
05:27:12, 19 Aug.
ppp1:TR69 unable to send Inform message
05:27:12, 19 Aug.
ppp1:TR69 event found : 4 VALUE CHANGE
05:27:11, 19 Aug.
ppp1:TR69 sending Inform message
05:27:11, 19 Aug.
ppp1:TR69 creating new session with ACS
05:27:00, 19 Aug.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
05:27:00, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
BR_LAN: Allocated address = 2a00:23c4:f28f:2c00:d257:94ff:feb7:27e7 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated address = 2a00:23c4:f28f:2c01:d257:94ff:feb7:27e5 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:27:00, 19 Aug.
:WAN DHCPv6 Client Prefix : 2a00:23c4:f28f:2c00::/56 (valid time = 315360000 / preferred time = 315360000)
05:26:59, 19 Aug.
wl0.1:WiFi security settings have been successfully saved
05:26:59, 19 Aug.
wl0:WiFi security settings have been successfully saved
05:26:58, 19 Aug.
wl1:WiFi security settings have been successfully saved
05:26:55, 19 Aug.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has failed
05:26:55, 19 Aug.
ppp1:TR69 unable to send Inform message
05:26:54, 19 Aug.
ppp1:TR69 event found : 4 VALUE CHANGE
05:26:53, 19 Aug.
ppp1:TR69 sending Inform message
05:26:53, 19 Aug.
ppp1:TR69 creating new session with ACS
05:26:52, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
05:26:52, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
05:26:51, 19 Aug.
eth1:IGMP join received for group 239.255.16.61 on interface eth1
05:26:48, 19 Aug.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has failed
05:26:48, 19 Aug.
ppp1:TR69 unable to send Inform message
05:26:48, 19 Aug.
ppp1:TR69 event found : 4 VALUE CHANGE
05:26:47, 19 Aug.
ppp1:TR69 sending Inform message
05:26:47, 19 Aug.
eth1:IGMP join received for group 239.255.16.61 on interface eth1
05:26:45, 19 Aug.
eth1:IGMP join received for group 239.0.0.250 on interface eth1
05:26:44, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
05:26:44, 19 Aug.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
05:26:44, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:44, 19 Aug.
BR_LAN: Allocated address = 2a00:23c4:f28f:2c00:d257:94ff:feb7:27e7 (valid time = 2026291200 / preferred time = 2026291200)
05:26:44, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:44, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:44, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:26:43, 19 Aug.
ppp1: Allocated address = 2a00:23c4:f28f:2c01:d257:94ff:feb7:27e5 (valid time = 2026291200 / preferred time = 2026291200)
05:26:43, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:43, 19 Aug.
ppp1:WAN DHCPv6 Mode : Statefull
05:26:43, 19 Aug.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
05:26:43, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
05:26:43, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is active
05:26:43, 19 Aug.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
05:26:43, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:43, 19 Aug.
BR_LAN: Allocated address = 2a00:23c4:f28f:2c00:d257:94ff:feb7:27e7 (valid time = 2026291200 / preferred time = 2026291200)
05:26:42, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:42, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is inactive
05:26:42, 19 Aug.
ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0
05:26:42, 19 Aug.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
05:26:42, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is active
05:26:40, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is inactive
05:26:40, 19 Aug.
:WAN: SENSING AUTO VDSL
05:26:40, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
05:26:40, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is active
05:26:39, 19 Aug.
ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.13.139]
05:26:39, 19 Aug.
ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.13.139]
05:26:39, 19 Aug.
ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.13.139] is deleted
05:26:39, 19 Aug.
ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.13.139] is deleted
05:26:39, 19 Aug.
ppp1:TR69 creating new session with ACS
05:26:38, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is inactive
05:26:38, 19 Aug.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
05:26:38, 19 Aug.
BR_LAN: Allocated prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:38, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:38, 19 Aug.
ppp1: Allocated prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:26:37, 19 Aug.
ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100
05:26:37, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is active
05:26:37, 19 Aug.
ppp1:PPP: PPP INFO
05:26:37, 19 Aug.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
05:26:37, 19 Aug.
ppp:PPP: IPCP_NAK
05:26:37, 19 Aug.
ppp:PPP: CHAP_SUCCESS
05:26:37, 19 Aug.
ppp:PPP: CHAP_RESPONSE
05:26:37, 19 Aug.
ppp:PPP: LCP_GOOD_ACK
05:26:37, 19 Aug.
ppp:PPP: LCP_REQUEST
05:26:37, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is inactive
05:26:37, 19 Aug.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
05:26:36, 19 Aug.
:Connection has been terminated: remote station is not answering to LCP Echo requests.
05:26:36, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is active
05:26:36, 19 Aug.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
05:26:36, 19 Aug.
BR_LAN:The LAN DHCPv6 Server is inactive
05:26:36, 19 Aug.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
05:26:36, 19 Aug.
BR_LAN: Revoked prefix = 2a00:23c4:f28f:2c00::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:36, 19 Aug.
ppp1: Revoked prefix = 2a00:23c4:f28f:2c01::/64 (valid time = 2026291200 / preferred time = 2026291200)
05:26:36, 19 Aug.
ppp1: Revoked prefix = 2a00:23c4:f28f:2c00::/56 (valid time = 2026291200 / preferred time = 2026291200)
05:26:36, 19 Aug.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
